Returns Policy

Food products cannot be returned for a change of mind.

Damaged, defective, unsafe or incorrectly supplied goods will be handled in accordance with the Consumer Protection Act.

Reporting a Problem

Please contact us as soon as possible after receiving your order. Include your order number and photographs of the item where possible.

Do not consume a product that appears unsafe or damaged. Please keep the product and packaging until we advise you on the next step.

Where appropriate, ZimShelf will arrange a replacement, refund or another remedy required by law. This policy does not limit any rights provided by South African consumer law.